Privacy

Short and honest: Heylo is new, and this is a plain-language summary until a lawyer-reviewed version is ready. Questions? Ask us anytime.

What hosts share

Your account email, property details, house rules and documents. Private notes are never shown to guests.

What guests share

Guests chat without an account. We store the conversation so the host can read it and help.

Pasted messages

Past emails or WhatsApp replies you paste to teach Heylo your style are used once to build a style profile, then discarded. They are never stored or logged.

AI

Messages are processed by an AI model to write replies. We don't sell data.